Front Office at Quality Inn Hotel Kigali

Reception and Accessibility

The hotel features a welcoming Front Desk, staffed 24 hours a day, 7 days a week, to assist guests at any time. The reception area is wheelchair-accessible, with a registration counter height of approximately 31 inches (80 cm) to ensure convenience for all guests.

Check-in and Check-out

• Check-in Time: From 1:00 PM onward.

• Check-out Time: Before 11:00 AM (late check-out available upon request, subject to availability).

Guests are encouraged to approach the front desk at any hour for inquiries, assistance, or special requests.

Guest Services Provided by the Front Office

The Front Office team offers a range of personalized services to make each stay comfortable and seamless, including:

• Concierge Services – travel assistance, local information, and transportation arrangements.

• Laundry Services – available on request (additional charges may apply).

• Luggage Storage – for early arrivals or late departures.

• Wake-up Calls – upon guest request.

• Airport Transfers – available with advance booking.

Check-in Requirements & Policies

To ensure smooth registration, guests are kindly asked to observe the following:

• Guests must be at least 18 years old to check in.

• A valid government-issued photo ID (passport, national ID, or driver’s license) is required.

• A credit card, debit card, or cash deposit is necessary to cover incidental expenses during the stay.